All products sold from Homestarry on Amazon online store come with 12-month warranty, any questions please feel free to contact us at firstname.lastname@example.org for help.
The products will not in warranty policy if belong to the below condition:
1. Second hand or used
2. Unauthorized retailer and distributor
3. Exclude Amazon online store
4. Not in the sales area
5. Damaged by natural disaster
6. Damaged by man-made
30 Day Worry-Free Refund of Replacement
If you received the products did not meet your imagination and your products still in 30 days from the purchased date, please feel free to apply return via your original order ID on Amazon, we will approve for you once confirmed. Please check the below return request:
√ The returned goods must included all accessories and the returning package is in good condition.
√ Non-quality problem(Buyer is responsible for the shipping fee)
√ For non-quality problem return, Homestarry refund the cost the product itself.
If you have quality problems of products bought from Homestarry, please contact our email for help and in order to solve your problems quickly, please provide us with the below information:
1. Order ID(format: 123-1234567-1234567, a total of 17 numbers)
2. Time about first used and first found problems
3. Describe the detail problems with pictures and video(if need)
We will solve for you in 1 business days when we on work.