1. Multi-Color Lights: Why my string lights used for a while then only red and green color or only red?
Different color need different voltage to shine, when occur this problem, we suggest replacing the battery. The blue and associated blue color voltage is higher than red and green. So, when it used for a period, the power almost run out of, the rest power is cannot support blue and associated color to shine, so only green and red color. And green color voltage is higher than red, so it maybe occurs the condition that only red color on. So, when you find your lights dim or only certain color to shine, please replace the battery to make sure all color can work well.
2. Cool White lights I got the lights but found the color is bluish, can you explain
The color temperate is about 10000-12000k, the color tone is closed to blue, so it looks like a little blueish, this is normal, don’t worry. By the way, please check colorfully in the product page which have stated the color tone, if you mind, please think twice to purchase.
3. For all battery powered lights: The lights looks small and thin, it will be easily broken? And how can do to make it not be tangled?
These lights are mini fairy lights, made so thin to make it invisible for better decorations. But this ultra thin wires carrying bright LEDs, Flexible and can be easily twisted into any shape. We would like to recommend you to coil the wires with cylinder shape item, which will help you untangle them easily. Actually, this tangled problem we have reported to our technical team, our products have been improved, the problem now is so less.
4. How long the battery can last?
It depends on how long you use for a day. If you constantly use, the power can be run out of for 3-4 days; if you used for 8 hours per day, it can used for about 7-8 days. Of course, using chargeable batteries to be more environment-friendly and save money. Or you can feel free to scan our store to buy the solar powered or plug-in.
Solar Powered Fairy Lights
1. How to charge the solar panel?
First to check if the solar panel have been turned on, pull off the rubber and if the switch sank, it means turned on. Then put the solar panel toward to the sun, if there is enough sunshine, it charged about 8-10 hours and can used for 8-10 hours at night. If there is weak sunshine, please charge more days. Such as two days, please make sure turn off the solar panel at night on first day. The solar panel working principle is converting solar energy into electricity, the solar panel charged during the day and lights on at night( or when surroundings dark).
2. Does it waterproof?
Yes. IP65(IP67) waterproof. The Clear soft plastic encases the solar lights strands to provide excellent waterproof ability. Although they are waterproof, we suggest you put away or use something cover on the solar panel to avoid battery being corroded by getting into water in the bad weather like two more weeks rainstorm.
PLUG-IN Powered Fairy Lights
1. Is there have some warranty abut the products?
Yes, all products from Homestarry come with 12-month warranty, please feel free to contact us at firstname.lastname@example.org for help when you have any problems.
OUR PRODUCT Decorative Fairy Lights Desk Lamp Smart Home Tools